[BJ's Lock and Key] (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our locksmith services.

By using this website, you agree to the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide, including:

• Name 
• Phone number 
• Email address 
• Service address or location where locksmith services are requested 
• Details about your locksmith request 
• Information provided through contact forms, phone calls, text messages, or emails 

We may also automatically collect certain information when you visit our website, including:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Website usage information 
• Date and time of visits 

We may use collected information to:

• Provide locksmith services you request 
• Respond to inquiries and service requests 
• Schedule appointments 
• Communicate with you regarding your service 
• Provide estimates or quotes 
• Improve our website and customer experience 
• Maintain business records 
• Prevent fraud or misuse 
• Comply with legal obligations 

We do not sell or rent your personal information to third parties.

Because locksmith services may involve property access, vehicle access, or security-related requests, we may collect information necessary to verify service requests and complete work safely.

This may include:

• Service location 
• Vehicle information (if applicable) 
• Lock or security system details 
• Identification or authorization information when required 

We use this information only for legitimate business purposes, including providing requested locksmith services and protecting against unauthorized requests.

When you contact us by phone, text message, email, or online form, we may retain communication records for customer service, scheduling, quality assurance, and business recordkeeping purposes.

By providing your phone number, you consent to receive communications related to your service request. Message and data rates may apply depending on your mobile carrier.

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may help us:

• Remember website preferences 
• Analyze website traffic 
• Improve website performance 
• Measure advertising effectiveness 

You may disable cookies through your browser settings; however, some website features may not function properly.

We may use third-party services that collect or process information on our behalf, including:

• Website hosting providers 
• Analytics providers 
• Advertising platforms 
• Scheduling or communication services 
• Payment processors (if applicable) 

These providers may have their own privacy policies governing how they handle information.

We may use online advertising services to promote our locksmith services. These services may collect information such as website activity, device information, or interactions with advertisements.

We may use this information to improve marketing efforts and provide more relevant advertising.

We may share information only when necessary:

• To provide requested services 
• With trusted service providers assisting our business 
• To comply with legal requirements 
• To protect our rights, safety, or property 
• To prevent fraud or illegal activity 

We do not sell customer information.

We take reasonable measures to protect personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is guaranteed to be completely secure.

We retain personal information only as long as reasonably necessary for:

• Providing services 
• Maintaining business records 
• Resolving disputes 
• Meeting legal, tax, or accounting requirements 

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to information we have collected 
• Requesting correction of inaccurate information 
• Requesting deletion of certain information 
• Opting out of certain communications 

To make a privacy request, contact us using the information below.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle information, contact:

BJ's Lock and Key

Phone:  215-989-4371
Email: bjslockandkeyphilly@gmail.com
Website: https://bjslocksmith.com